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LIVE CUSTOMER SERVICE SUPPORT: Monday-Friday 7:30 AM - 6:00 PM EST | Call: 800-819-2731

Shipping Policy

All orders $99 or greater are shipped FREE. Any order under $99 will incure a $9 shipping charge.

All freight packages must be opened and inspected by you, the consumer, and prior to accepting delivery. Once you sign for the product, it is yours. We will be glad to provide you the necessary shipping information to initiate a freight claim if you sign for the freight and later find damage.

Estimated Shipping Map

Transit Days For ChimneySupply.com Products
Chimneysupply.com shipping map

Return Policy

  1. Returns must be authorized in advance by ChimneySupply.com
  2. Returned items must be in "resalable" condition and in its original packaging.
  3. Custom Items are non-returnable.
  4. A 20% restocking fee will be applied unless a differently sized replacement item is ordered.

If you have any questions about the Chimneysupply.com Return Policy or need a return authorization number, call us at: 800.819.2731

See chimneysupply.com Reviews at Bizrate.com

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